Support

 Setup & Configuration

Setup steps can be found in our 3-step setup guide.

Configuration and detailed instructions can be found in your control panel:

(Help > Custom Support Center). 

Topics include:

• - Troubleshooting
• - General Information
• - Macintosh usage
• - Mobile Devices (Activsync, Blackberry,  Treo, 
•                           iPhone,iTouch,iPad, etc.)
• - Email Encryption

Remote Support

Should we need to remotely connect to your computer to assist you or perform troubleshooting, we will need you to run our remote support agent from TeamViewer.

Click here to download and run the remote support agent. When asked by our technician, be ready to give the ID and Password from the QuickSupport screen so we can connect to your computer (see figure 1).

Figure 1